# Troubleshooting Jobs

## SOAP Web Services Jobs

SOAP Web Services jobs are those jobs that are automatically created
for you by the plugin's NetSuite job creation wizard.

### Error Messages Appearing in the Job Log

#### "Invalid login attempt"

This error means that Mitto was unable to authenticate to NetSuite.
The following are some of the potential causes of the error:

* In the job configuration, invalid values for:
   * `account`
   * `consumer_id`
   * `consumer_secret`
   * `token_id`
   * `token_secret`

* Within the NetSuite account:
  * Under `Setup->Company->Enable Features->SuiteCloud->Manage Authentication`:  
    * `Token-Based Authentication` is `unchecked`; it should be `checked`.
  * Under `Setup->Integration->Manage Integrations`,  
    incorrect Mitto integration record settings:	
    * `State` is `Blocked`; it should be `Enabled`
    * `Token-Based Authentication` is `unchecked`; it should be `checked`

#### "Integration blocked"

* Within the NetSuite account:
  * Under `Setup->Integration->Manage Integrations`,  
    incorrect Mitto integration record settings:	
    * `State` is `Blocked`; it should be `Enabled`


This error only appears after a certain sequence of changes have been
made to both `State` and `Token-Based Authentication`.  It is possible
to receive this error after changing `State` to enabled and
`Token-Based Authentication` to unchecked.  In this situation, the
error will be received a single time; following errors will be
"Invalid login attempt".

#### "You have not enabled web services feature for your account"

* Within the NetSuite account:
  * Under `Setup->Company->Enable Features->SuiteCloud->SuiteTalk`:  
    * `SOAP Web Services` is `unchecked`; it should be `checked`.

## Saved Search / RESTlet Jobs

Saved Search jobs are created manually by users.  For help with
troubleshooting Saved Search jobs, please refer to the
[Saved Search documentation](
job_description_saved_search.md
).